Klein & Wilson

Businesses can protect their brands against negative reviews

As more companies rely on consumer statements on social media, the more that consumers forget that their comments can land them in hot water. A negative rant about a product on Amazon.com has raised the ire of a company that sells products on the site. A man in Florida was so dissatisfied with an Internet router he purchased that he took to Reddit.com to complain about it. Through his post, he asked for legal advice on how to resolve his problem. A law firm from Philadelphia replied, but it was not what the man expected. 

Instead, the law firm threatened to sue the man because it believed that his statements were “false, defamatory, libelous and slanderous and constitute trade libel.” The firm also accused the man of pursuing “an illegal campaign to damage, discredit, defame and libel” the company that made the router.

While it may appear that the company is just singing a song of sour grapes, the situation presents an interesting question as to whether consumers may be sued by companies for negative reviews. As it turns out, retailers have every right to seek compensation from consumers who post negative and false reviews that disparage their products or services.

In fact, the immediate situation is not been the first time that a reviewer has been sued. A Virginia state court held in favor of a contractor who was accused of stealing jewelry from a customer’s home (when he did not) in addition to doing a poor job on the home.

So if you are a company in California and believe that your brand has been unfairly criticized and potentially damaged by a false, negative reviews on the Internet, you may be able to take legal action. 

Source: NationalJournal.com “This guy may get sued over an Amazon review,” Matt Vasilogambros, May 7, 2014

No Comments

Leave a comment
Comment Information
  1. RATED BY | Super Lawyers | Top 100 | Southern California | SuperLawyers.com
  2. Avvo Rating | 10.0 | SUperb | Top Attorney Litigation
  3. PREEMINENT AV | Martindale-Hubbell | PeerReviewRated
  4. RATED BY | Super Lawyers | Top 50 | Orange County | SuperLawyers.com
  5. Best Lawyers | BEST LAW FIRMS | U.S.NEWS | 2018
  6. KLEIN & WILSON | RECOGNIZED BY | Best Lawyers | 2019
  9. AVVO Client's Choice | Award 2017
  10. OCTLA | Orange County | Trial Lawyers Association | Trial Lawyer Of The Year
  11. The National Trial Lawyers | Top 40 Under 40

Contact Our Attorneys Today

Please call the law office at 949-478-0521 or fill out the form below to arrange a consultation with a lawyer.

Bold labels are required.

Contact Information

The use of the Internet or this form for communication with the firm or any individual member of the firm does not establish an attorney-client relationship. Confidential or time-sensitive information should not be sent through this form.


Privacy Policy

Get Started

Klein & Wilson
4770 Von Karman Avenue
Newport Beach, CA 92660

Phone: 949-478-0521
Fax: 949-631-3703
Newport Beach Law Office Map

Firm Office